Overall, I love this bag and have been using it every day for the past few months. I purchased it because I often go to the gym after work, and it is large enough for me to carry my laptop, my workout shoes, and my workout clothes. I'm not able to pack a clean set of clothes and toiletries as well though; it's one or the other.
The quality of the bag is really fantastic, and the zippers feel really heavy duty. I've also received several compliments about my bag. A lot of bag envy from other people!
After having used the bag every day for work/gym, I do wish for a few things that I feel are lacking in this bag. (1) A few more smaller pockets or slimmer pockets. I need a place to put my pens and notebook and I like to keep the two together. I use the front middle mesh pocket, and my pens just fall to the bottom. (2) Internal key ring. Although there is one on the outside of the bag, I don't like to have my keys jingling when I'm walking around, and would much prefer for a designated place to keep my keys on the inside of the bag. Similar to my pens, my keys just fall to the bottom of the front middle mesh pocket.
These two obviously aren't deal breakers but just minor tweaks that I think would make this bag even better. I clearly still love my bag!