I have been looking at this bag for years and finally splurged. The pockets fit everything nicely and the side shoe bag has been perfect to take my sweaty gym clothes home. The water bottle pouch is one of the best parts of this bag. It fits my 13" laptop too. The laptop is lose in the big, main pocket, which honestly isn't ideal but still works.
The fabric is so durable. It's a smooth vinyl texture and wipes clean very easily. The gold hardware is quite resilient too. I ruin bags in about 6 months time frame in my NYC commute. This bag looks brand new still and does not have a flaw to it yet.
I usually hate backpacks and the handles for the backpack straps are so ridiculously comfortable. I forget I have it on my back it adjusts the weight so well. I used to have to get massages frequently for my shoulders because my bags are so heavy and I carry them on one shoulder. Now I don't twist my back like I used to because the weight is so evenly distributed.
My only sad thoughts about this bag is it comes in such boring colors (I miss the oxblood red, and would probably buy it in Olive too). I hate that my only options are navy and black. Like I said earlier, I wish it had a laptop sleeve or laptop section. It has a tablet section, but nothing bigger than a 7-8" screen.