FAQ


PREORDER

All preorders will be charged during checkout. If you'd like to cancel a preorder prior to its specified ship date email sales@caraasport.com + we will be happy to issue a refund to your original form of payment.

SHIP

We offer free standard shipping for all orders to the 48 contiguous US states. Expedited shipping can be selected during checkout + will be included in final purchase cost.

All orders placed before 1:00PM (ET) will be shipped within 2 business days, regardless of shipping speed selected. Processing times do not include weekends or federal holidays.

INTERNATIONAL FLAT RATES

Hawaii, Alaska + US Territories ++ $40
Canada ++ $45
Central & South America ++ $65
Asia ++ $75
Europe and UK ++ $65
Middle East ++ $110
Australia ++ $85

International shipping does not include duties or taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery.

RETURN

We accept returns or exchanges on any product (excluding exotics + vaqueta) in new + unused condition within 14 days of when you receive it. There’s no restocking fee + return shipping is free for returns within the 48 contiguous US states. Living abroad? We're unable to provide shipping labels for international returns at this time. Any shipping costs, duties or taxes collected upon delivery will be nonrefundable.

We will not accept any items that look used or worn or are missing components like dust bag, shoe bag, etc.. This is up to our discretion. If your return is not accepted you will be notified + it will be returned back to you.

In the event of a manufacturing defect email us within 48 hours of receiving your order. Please include your name, order no./place of purchase + photo if applicable.

Please email sales@caraasport.com with your name, order no. + reason to begin your return or exchange. A return authorization + prepaid label will be sent within 72 hours. Do not return your item(s) without this authorization as it will not be processed. Once we receive your item we will process it within 3 business days, although it can take up to 10 business days for the credit to appear in your account.

    EXOTICS + VAQUETA

    Exotics + vaqueta sales are final. We strongly encourage you to email us at sales@caraasport.com with any questions or concerns prior to purchase. In the event of manufacturing defect email us within 48 hours of receiving your order.

    GUARANTEE

    All Caraa products are made with the highest quality materials and care. Your satisfaction is very important to us, and we will do our best to repair any and all manufacturing defects in as timely a period as possible.

    Manufacturing defects are assessed on a case by case basis with valid proof of purchase from caraasport.com or one of our authorized retailers. Faults presented within the first year of use will be considered and addressed as soon as possible. Normal wear + tear, abrasion, discoloration, and+or contamination of materials due to use are not qualified for guarantee.

    Caraa product guarantee is valid for one year after purchase date.

    PRODUCT CARE

    Caraa goods are made with various types of luxury fabrics and leathers. Nylon or spacer mesh can be cleaned with mild neutral soap mixed with warm water. Leather can be cleaned and restored with standard fabric cleaner, leather cleaner, and moisturizer sets. For specific questions regarding leather care please contact your local leather goods repair shop or email us at sales@caraasport.com. For specific questions regarding exotics skin care please contact your local exotics goods repair shop or email us. 

    NEWSLETTER

    You can sign up for the Caraa newsletter at the bottom center of every page. You will receive periodic updates on new styles, events, restocks + more. You can unsubscribe at any time by selecting “unsubscribe” at the bottom of any newsletter.