SHIPPING + RETURNS
We offer free standard shipping for all orders $100+ to the 48 contiguous US states. Any orders below $100 are charged a flat $10 shipping fee.
Expedited shipping can be selected during checkout + will be included in final purchase cost.
All orders placed before 12:00PM (ET) will be shipped within 2 business days, regardless of shipping speed selected, unless the item is on preorder. Preorder items will ship on the date specified on the collection, product, and cart pages. Processing times do not include weekends or federal holidays.
INTERNATIONAL FLAT RATES
Hawaii, Alaska + US Territories ++ $30
Canada ++ $45
Central & South America ++ $65
Asia ++ $75
Europe and UK ++ $65
Middle East ++ $110
Australia ++ $85
International shipping does not include duties or taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery.
HOLIDAY 2018 SHIPPING CUTOFFS
Please use the below guide when placing holiday orders to ensure your item(s) arrive by Christmas.
Free standard shipping ++ Order(s) must be placed by 12.13
Expedited ++ Order(s) must be placed by 12.19
International ++ Order(s) must be placed by 11.30
We accept returns or exchanges on any product (excluding exotics + vaqueta) in new + unused condition within 14 days of when you receive it. There’s no restocking fee + return shipping is free for returns within the 48 contiguous US states. Living abroad? We're unable to provide shipping labels for international returns at this time. Any shipping costs, duties or taxes collected upon delivery will be nonrefundable.
We will not accept any items that look used or worn or are missing components like dust bag, shoe bag, etc.. This is up to our discretion. If your return is not accepted you will be notified + it will be returned back to you.
In the event of a manufacturing defect email us within 48 hours of receiving your order. Please include your name, order no./place of purchase + photo if applicable.
Please email email@example.com with your name, order no. + reason to begin your return or exchange. A return authorization + prepaid label will be sent within 72 hours. Do not return your item(s) without this authorization as it will not be processed. Once we receive your item we will process it within 3 business days, although it can take up to 10 business days for the credit to appear in your account.
EXOTICS + VAQUETA
Exotics + vaqueta sales are final. We strongly encourage you to email us at firstname.lastname@example.org with any questions or concerns prior to purchase. In the event of manufacturing defect email us within 48 hours of receiving your order.