This bag has been PERFECT for me. It is my holy grail day-to-day bag. On the daily I carry a 13" computer and charger, and extra pair of shoes (ankle boots size), a folder, a water bottle, plus pens and various hygiene items. I can also stuff my scarf, earmuffs or extra cardigan in there easily.
Features I didn't know I would love:
-I can open and close the main zipper EASILY with one hand (comes in super hand when I'm carrying something else).
-Bag is really balanced - my back doesn't bother me on my commute anymore.
-2 different types of inner pockets - one zipped (for those things that could fall out) and one that isn't! For easy access.
Also - I'm glad I ordered the large size. It's perfect.